Terms of service
OVERVIEW
Welcome to SofaHug.
SofaHug is operated by KEVERA LLC. Throughout these Terms of Service, the terms “SofaHug,” “we,” “us,” and “our” refer to KEVERA LLC in connection with the operation of Sofahug.com.
SofaHug operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience (collectively, the “Services”).
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.
These terms and conditions, together with any policies referenced herein, constitute these “Terms of Service” or “Terms” and describe your rights and responsibilities when using the Services.
Please read these Terms carefully. They include important information regarding your legal rights, product purchases, returns and exchanges, warranties, and limitations of liability.
By visiting, interacting with, purchasing from, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy:
https://sofahug.com/policies/privacy-policy
If you do not agree to these Terms or our Privacy Policy, you should not use the Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have the legal authority to allow any minor dependents under your responsibility to use the Services on devices you own or manage.
To use certain Services, including placing an order, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address.
You represent and warrant that the information you provide is accurate, current, and complete and that you have the legal right to provide and use that information.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.
You may not transfer, sell, assign, or license your customer account to another person without our consent.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to accurately represent our products and their features, materials, sizes, colors, dimensions, and appearance.
However, product colors or appearance may vary slightly due to lighting, photography, device type, monitor settings, manufacturing variation, or other normal factors.
Product measurements are approximate unless expressly stated otherwise.
We do not guarantee that every product will appear exactly the same in person as it does on your screen.
Product descriptions, features, availability, and specifications may be updated from time to time.
We reserve the right to discontinue a product or limit the quantities available for purchase where reasonably necessary.
Any specific product guarantees or protections are subject to the terms expressly stated on the applicable product page or in our published policies.
SECTION 3 - ORDERS
When you place an order through SofaHug, you are making an offer to purchase the selected products.
An order is accepted once we confirm the order and successfully process the applicable payment.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraud or unauthorized payment;
- Incorrect or incomplete customer information;
- Product unavailability;
- Material pricing or listing errors;
- Abuse of promotions;
- Orders that appear to be placed for unauthorized resale; or
- Other legitimate operational or legal reasons.
If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.
Please review your order carefully before submitting it.
Cancellation or modification requests may only be accommodated before the order has been processed and dispatched.
Once an order has entered the shipping network, it can no longer normally be canceled or modified.
After delivery, eligible products may still qualify for an exchange, refund, or other resolution in accordance with our Refund, Return & Exchange Policy:
https://sofahug.com/policies/refund-policy
Purchases are intended primarily for personal or household use unless otherwise agreed by SofaHug.
SECTION 4 - PRICES, BILLING AND PROMOTIONS
Prices displayed on Sofahug.com are subject to change from time to time.
The price applicable to your order is the price shown and accepted at checkout when the order is placed, subject to any valid promotional code or discount successfully applied.
Unless otherwise expressly stated, displayed product prices do not include applicable shipping charges or taxes.
Any applicable shipping charges or taxes will be shown during checkout where required.
We may offer discounts, promotional codes, flash sales, seasonal promotions, or other offers.
Promotions may be subject to:
- Eligibility requirements;
- Product exclusions;
- Minimum order values;
- Geographic limitations;
- Start and end dates;
- Usage limits; or
- Other conditions disclosed with the applicable promotion.
Where promotion-specific terms conflict with these Terms, the promotion-specific terms will control with respect to that promotion.
You agree to provide accurate and complete billing, payment, shipping, and account information.
You represent that you are authorized to use any payment method submitted in connection with an order.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery are governed by our Shipping Policy:
https://sofahug.com/policies/shipping-policy
Our Shipping Policy provides information regarding:
- Order handling times;
- Fulfillment;
- Shipping rates;
- Estimated transit times;
- Tracking;
- Delivery issues; and
- Other shipping-related matters.
Delivery dates and transit times are estimates unless expressly stated otherwise.
We work with third-party fulfillment, logistics, postal, and carrier partners to deliver orders.
Delays may occasionally occur due to circumstances outside our direct control, including carrier disruptions, customs processing, severe weather, transportation interruptions, peak-season demand, or other logistical events.
If a shipment is delayed, lost, damaged, or marked delivered but cannot be located, the rights and procedures described in our Shipping Policy and Refund, Return & Exchange Policy will apply.
Nothing in this section limits rights available to you under applicable consumer protection law.
SECTION 6 - INTELLECTUAL PROPERTY
The Services, including but not limited to our trademarks, brand names, logos, text, photographs, graphics, videos, product descriptions, designs, page layouts, and other original content, are owned by or licensed to KEVERA LLC and are protected by applicable intellectual property laws.
These Terms permit you to access and use the Services for personal, non-commercial purposes.
Unless expressly permitted by us, you may not reproduce, distribute, modify, republish, publicly display, commercially exploit, scrape, copy, or create derivative works from material contained on the Services.
Nothing in these Terms grants you ownership of or a license to any SofaHug or KEVERA LLC intellectual property except for the limited right to use the Services in accordance with these Terms.
The SofaHug name, logos, product names, designs, and slogans may be trademarks or other protected intellectual property of KEVERA LLC or its licensors.
Shopify's names, trademarks, and logos remain the property of Shopify or its affiliates.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools or services supplied by third parties.
We may not monitor or control such third-party tools and generally provide access to them on an “as available” basis.
Your use of third-party tools may also be governed by the third party's own terms and policies.
You are responsible for reviewing and accepting any applicable third-party terms before using those services.
We may introduce new features, tools, integrations, or services in the future. Unless otherwise stated, those features will also form part of the Services and will be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to websites, platforms, services, or materials operated by third parties.
We are not responsible for the accuracy, content, security, availability, privacy practices, products, or services provided by unaffiliated third parties.
If you choose to access a third-party website or service, you do so subject to that third party's terms and policies.
Questions or disputes regarding products or services purchased directly from third parties should be directed to the applicable third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
SofaHug is powered by Shopify, which enables us to provide the Services.
However, any sale or purchase you make through our store is made directly between you and KEVERA LLC operating SofaHug, not with Shopify.
Shopify is not the seller of SofaHug products and is not responsible for fulfillment, product quality, customer service, returns, exchanges, refunds, or other obligations relating to purchases made from SofaHug.
Nothing in these Terms creates a sales contract between you and Shopify.
SECTION 10 - PRIVACY POLICY
Personal information collected through the Services is handled in accordance with our Privacy Policy:
https://sofahug.com/policies/privacy-policy
Because our store is hosted by Shopify, Shopify may also collect and process certain personal information in connection with your access to and use of the Services.
You can review Shopify's applicable consumer privacy information at:
https://www.shopify.com/legal/privacy/app-users
By using the Services, you acknowledge that information may be processed by SofaHug, Shopify, and service providers as described in the applicable privacy notices.
SECTION 11 - FEEDBACK AND REVIEWS
If you submit reviews, comments, photographs, suggestions, feedback, ideas, or other content to us, you represent that you have the right to provide that content.
Unless prohibited by applicable law or otherwise agreed, you grant SofaHug a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, adapt, and distribute that content for purposes related to operating, improving, and marketing our Services.
You remain responsible for the accuracy and legality of content you submit.
You must not submit content that:
- Misrepresents your identity or experience;
- Violates another person's intellectual property or privacy rights;
- Contains unlawful, defamatory, abusive, or deceptive material;
- Contains malware or harmful code; or
- Otherwise violates these Terms.
Where a review or endorsement was incentivized, any required disclosures must be made in accordance with applicable law.
We may moderate or remove content where reasonably necessary, including content that violates these Terms or applicable law.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We make reasonable efforts to ensure that product information, pricing, promotions, shipping information, availability, and other material information displayed on the Services is accurate and current.
Occasionally, genuine typographical errors, technical errors, inaccuracies, or omissions may occur.
We reserve the right to correct genuine errors and update inaccurate information.
If a material pricing, availability, product-information, or promotional error affects an order that has already been placed, we may contact you before fulfillment to explain the issue and provide an appropriate resolution.
Depending on the circumstances, an appropriate resolution may include:
- Honoring the corrected terms;
- Offering an alternative product;
- Providing the option to proceed under corrected terms; or
- Canceling the affected order and issuing an applicable refund.
Nothing in this section limits rights available to customers under applicable law.
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not use the Services to:
- Violate any applicable law or regulation;
- Infringe intellectual property rights;
- Harass, threaten, abuse, or harm another person;
- Submit false or misleading information;
- Impersonate another person or entity;
- Transmit malware, viruses, or harmful code;
- Engage in fraud or unauthorized payment activity;
- Interfere with the security or operation of the Services;
- Collect personal information without authorization;
- Send spam, phishing attempts, or other abusive communications; or
- Circumvent security, access-control, anti-fraud, or technical protection measures.
We reserve the right to restrict or terminate access to the Services where we reasonably believe these Terms have been violated.
SECTION 14 - AUTOMATED SYSTEMS AND AGENTS
Automated systems, bots, software agents, AI agents, scraping tools, or other automated technologies may not access or interact with the Services in a manner that:
- Circumvents security or access controls;
- Misrepresents automated activity as human activity;
- Attempts to bypass CAPTCHA or anti-bot systems;
- Causes unreasonable technical load;
- Collects information in violation of applicable law; or
- Violates instructions or technical measures implemented by SofaHug.
We may restrict or technically limit automated access where reasonably necessary to protect the Services, customers, systems, or business operations.
Nothing in this section prohibits lawful use of ordinary web browsers, accessibility technologies, search engines acting in accordance with recognized standards, or other uses expressly authorized by us.
SECTION 15 - TERMINATION
We may suspend or terminate access to the Services where reasonably necessary, including where a user materially violates these Terms, engages in fraud, misuses the Services, or creates a security or legal risk.
Termination does not affect obligations or rights that arose before termination.
Provisions that by their nature are intended to survive termination will remain effective, including provisions relating to intellectual property, liability, indemnification, governing law, and dispute-related rights.
SECTION 16 - DISCLAIMER OF WARRANTIES
We make reasonable efforts to provide accurate information and reliable Services.
However, except where expressly stated by us or required by applicable law, the Services are provided on an “as available” basis.
We do not guarantee that access to the website will always be uninterrupted, error-free, or free from technical issues.
Product-specific warranties, guarantees, exchange rights, return rights, and refund rights are governed by the applicable product description and our published policies.
Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, KEVERA LLC, SofaHug, and our directors, officers, employees, contractors, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Services or products purchased through the Services.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
Some jurisdictions do not allow certain limitations or exclusions of liability, so portions of this section may not apply to you.
Where liability cannot legally be excluded, liability will be limited only to the maximum extent permitted by applicable law.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless KEVERA LLC, SofaHug, and our affiliates, officers, directors, employees, contractors, licensors, and service providers from third-party claims, losses, liabilities, or reasonable legal costs arising from:
- Your material violation of these Terms;
- Your unlawful use of the Services; or
- Your violation of a third party's rights.
This obligation does not apply to the extent a claim arises from our own unlawful conduct or where indemnification is prohibited by applicable law.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The unenforceable portion will be treated as severed from these Terms without affecting the validity or enforceability of the remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
These Terms, together with the policies referenced herein and other applicable rules posted on the Services, constitute the agreement governing your use of the Services.
The following policies form part of these Terms where applicable:
Privacy Policy
https://sofahug.com/policies/privacy-policy
Shipping Policy
https://sofahug.com/policies/shipping-policy
Refund, Return & Exchange Policy
https://sofahug.com/policies/refund-policy
If a product-specific or promotion-specific term clearly states that it overrides a general provision of these Terms for that particular product or promotion, the specific term will apply to that extent.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where consent is legally required.
We may transfer or assign our rights and obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, or similar business transaction, subject to applicable law.
SECTION 22 - GOVERNING LAW
These Terms and any separate agreements relating to the Services will be governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles, except where the mandatory consumer protection laws of your jurisdiction provide otherwise.
Any dispute subject to the jurisdiction of courts in Colorado may be brought in a court of competent jurisdiction in Colorado, United States, except where applicable law gives you the right to bring a claim in another jurisdiction.
Nothing in this section limits any mandatory consumer rights available under applicable law.
SECTION 23 - HEADINGS
Section headings are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.
SECTION 24 - CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices, legal obligations, or policies.
The current version will be posted on this page with an updated “Last updated” date.
Where required by applicable law, we will provide additional notice of material changes.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
SECTION 25 - CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
SofaHug
Operated by KEVERA LLC
Email: support@sofahug.com
Phone: +1 (303) 900-0693
Registered Business Address:
KEVERA LLC
1500 N Grant St STE N
Denver, CO 80203
United States
The registered business address above is provided for business and legal correspondence.
Do not send product returns to this address unless our support team specifically confirms that it is the correct return destination for your order.
For return or exchange instructions, please contact: